Right of Withdrawal

Right of withdrawal

If the customer is a consumer in terms of ยง 13 BGB he has the right to return delivered items which are purchased through the internet or by using other telecommunication devices from IMGO by sending them back to IMGO within a 14 day period. This period begins at the earliest with the reception of the items. If the delivered items are not suited for being sent as parcel (e.g. bulky items) the customer can declare the return request in written form, e.g. per mail or per fax. The period is ensured if the items or the return request are being sent in time. When using the right of withdrawal the customer is bound to return the received items. Shipments must be made free of charge, we do not accept shipments which are not free. Delivery fees are returned to the amount of the cheapest mode of shipment only. For purchase orders up to 40.00 EUR the customer has to pay the amount for the returning delivery. If the purchased item is more than 40.00 EUR, IMGO pays for the returning delivery. In this case we return the delivery fee together with the value of the purchased item.

Refunding the amount when returning

There is no claim for getting the full price of the item back if the value of the item is lowered by using the item in a way which exceeds a normal test as one would be able to do in a normal store, by damaging the item or its cover or by other circumstances the customer is responsible for. In this case IMGO will reduce the returned value reasonably on an individual basis. If the value loss of the returned item is so extensive that a resale of the item is impossible or only possible with unjustifiable losses, the item is basically non-returnable.
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Shipping conditions

All shippings are covered by insurance. We reserve the right to choose the cheapest dispatch route. The delivered items stays property of IMGO - Imperl & Gombotz GbR until fully paid by the customer. All specified prices are subject to change without notice, errors and omissions excepted.

Shipping costs

The shipping costs are flat, regardless of how many items are purchased.

Terms of payment